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This community is for support requests specific to lemmy.ca.

If you need to contact an admin privately, please message @[email protected].

If you are a technical user and you have questions or need support with the Lemmy software itself, please visit [email protected].


Members
539
Posts
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Created
4 yr. ago
  • Lemmy.ca Support / Questions @lemmy.ca
  • Lemmy.ca Support / Questions @lemmy.ca
    go $fsck yourself @lemmy.world

    Lemmy.ca sidebar has bad link to this community

    The link on the sidebar of https://lemmy.ca/ is linked to lemmy.ca/c/support

  • Lemmy.ca Support / Questions @lemmy.ca
    setVeryLoud(true); @lemmy.ca

    Can't connect to instance from Mexico?

    Trying to connect to Lemmy.ca from Mexico, since about yesterday, I'm getting a connection refused. I have to VPN to Canada to use the site.

    Is this normal behaviour?

  • Lemmy.ca Support / Questions @lemmy.ca
    Sturgist @lemmy.ca

    Photo upload for embedded in comments, intermittent success/failure

    Using Voyager, so maybe an issue with how it's communicating with the picture services?

  • Lemmy.ca Support / Questions @lemmy.ca
    breakfastmtn @lemmy.ca

    Federation issue with lemmy.world

    This could be happening with other instances but I've only seen it with lw. Occasionally I'll make posts into lemmy.world communities that just don't federate. It's not delayed federation -- the post always exists in that community but only on the copy of it here and only Lemmy.ca users can see it and interact with it. It's kinda like a secret Canadian version of the community, I guess.

    It's more of an inconvenience because it happens fairly infrequently but is this a known problem? Is it resolvable?

    Edit: this just happened with the last story I posted to c/world. When it wasn't on the actual l.w page, I deleted it, reposted it, and it worked fine. In the past though, there have been stretches of up to a few hours where nothing makes it off the server.

  • Lemmy.ca Support / Questions @lemmy.ca
    ehpolitical @lemmy.ca

    Links won't open in new tab.

    In settings, I've checked 'open links in new tab', but it doesn't work. Is there anything I can do to fix it?

    ETA Someone suggested I try a different interface, and turns out it works fine in alex.lemmy.ca, just not lemmy.ca. So problem is at least kind of solved! Thanks so much everyone for taking the time to help!

  • Lemmy.ca Support / Questions @lemmy.ca
    CrashLoopBackOff @lemmy.ca

    Lemmy CA rich link previews for some posts show the captcha challenge, not actual content

    Link posts from thetyee.ca appear to be previewing the Cloudflare captcha challenge "Attention Required! | Cloudflare" prompt instead of actual content.

    What it looks like (two examples - this seems to be a consistent problem for thetyee):

    (from https://lemmy.ca/post/39053782)

    (from https://lemmy.ca/post/39058782)

    What it should look like (a different post):

    My guess is that the rich link preview is generated in Lemmy's backend, and Cloudflare thinks that the IP address of lemmy.ca's host is full of bots.

    No educated guess on the solution, though, but I'd guess that other Lemmy admins have s

  • Lemmy.ca Support / Questions @lemmy.ca
    Albbi @lemmy.ca

    Alternate frontends returning error code 520

    All frontends other than the default at lemmy.ca seem to be down, giving a Cloudflare 520 error message.

  • Lemmy.ca Support / Questions @lemmy.ca
    Call me Lenny/Leni @lemm.ee

    In this instance, to what extent is providing personal info without one's consent against the rules (and what may be done about it)?

    Long story short, there are individuals everywhere on the web who disdain me for different reasons who like to express that by smearing me, and one of them showed up in [email protected] to make statements which are a mix of slander and unconsented reveal of personal info.

    This is further shown by the fact that, if you see their info, their current name is a day old and none of what was said under it (with a single exception) pertains to anything unrelated to me (and the individual even openly redirects to some of the other places where they have harassed me, and in the responses I do too).

    In classic fashion, the people responding there seem to not want to acknowledge the possibility that it breaks the rules, or that anything it says I am guilty of that I was ever actually guilty of was dealt with long ago (as opposed to it mainly being things taken out of context), and just keep saying "look what you've don

  • Lemmy.ca Support / Questions @lemmy.ca
    Laser @lemmy.ca

    Very new and could use some help

    Im very new to lemmy.ca and to the fediverse. Im trying to figure out how to best navigate between things like lemmy.ca and lemmy.world I was under the impression you only needed one acct to go between them, but when I try my credentials at lemmy.world it says they are invalid.

    Can someone maybe break this down like im 5?

    Thanks in advance!

  • Lemmy.ca Support / Questions @lemmy.ca
    Sunshine (she/her) @lemmy.ca

    Tesserect Added to the List of Support Frontends After Server Upgrade

    I find the frontend very useful as it has the media bias check indicator on shared articles and allows you to see how many elements of each category exists in the Lemmy search UI. Not to mention the troll buster feature where egregious trolls can be banned from all the moderated communities of a user.

  • Lemmy.ca Support / Questions @lemmy.ca
    ⓝⓞ🅞🅝🅔 @lemmy.ca

    Time outs

    Ever since things came back up after the Jan 5th outage, I've started to encounter regular timeouts. I will scroll past a couple dozen number posts and then it will stop as of there are no more. Within a few seconds, the application produces a time out error.

    I use Boost for Lemmy as my client, but I'm not convinced that the issue is the app since switching my instance allows me to continue scrolling without a problem. And to be clear, prior to January 5th, I've never experienced a timeout in the app.

    I'm curious if I'm the only one experiencing timeouts on Lemmy.ca. If so, then I'm curious if the admins are aware of any issue.

    [10 Feb 2025 Update: After Lemmy.ca was updated to 0.19.9, cloudflare account changed, and their hardware infrastructure replaced... everything has started functioning normally again. I can't say what the cause was yet, but the WebUI and any connected app is scrolling through feeds without any timeouts now. 💯]

  • Lemmy.ca Support / Questions @lemmy.ca
    Jack @lemmy.ca

    Where can saved (clicked on star) posts be found?

    [Thanks morgunkorn for replying to show where it is: on our Profile pages, 4 lines beneath our usernames.]

    How can I find a list of the Lemmy posts I've saved in my browser?

    Saving posts are done by clicking on the star icon. Once saved the icon becomes orange.

    Can't find them on my Profile page, or via the Search page, and searches seem to only answer it for apps.

  • Lemmy.ca Support / Questions @lemmy.ca
    Cyborganism @lemmy.ca

    Some words getting redacted

    Hi, I posted something in the Quebec community on Lemmy.ca recently and one of the replies had someone write in French with the word r.e.t.a.r.d. being deleted from their comment.

    That word means "late" in French and is not a derogatory word.

  • Lemmy.ca Support / Questions @lemmy.ca
    canadaduane @lemmy.ca

    How do I get in touch with a specific community mod?

    I've been posting at https://lemmy.ca/c/framework on and off over the past couple of months and the community is growing. However, I don't know the mods, they haven't said anything, and I can't contact them (when I visit their pages, the pages are blank?)

    Since it's a new community, I have some faith in strangers of good will, but I'd prefer to establish some kind of rapport or something with the mods in case I've completely misunderstood their intent in creating the community, and to establish some basic ideas around moderation etc.

    How does this communication aspect on Lemmy work? Thanks.

  • Lemmy.ca Support / Questions @lemmy.ca
    Oliver @lemmy.ca

    Community Meta Quest Store discount exchange removed!?

    lemmy.ca Meta Quest Store discounts - Lemmy.ca

    If you purchase a game from the Meta (Quest) Store, your friends will receive a 15% discount. This is the place to save for those players who lack friends. One thread per game. Please include a link (or at least the handle) to your Meta profile (only friends can use discount links) and the discount ...

    Meta Quest Store discounts - Lemmy.ca

    Yesterday I created a community on lemmy.ca, which was unfortunately removed today with the reason 'spam': @[email protected].

    I mean... okay, I can also register on another instance for a single community. But can this decision perhaps be reconsidered? When you buy an app in the Meta Store, you always receive a 15% discount voucher for a friend for the purchased app. The purpose of the community is to exchange these so that you can buy the games with the discount even if you don't know anyone who already owns the app yet.

    Perhaps you might reconsider whether this should be considered 'spam'.

  • Lemmy.ca Support / Questions @lemmy.ca
    Deceptichum @quokk.au

    Why do you allow misinformation communities like endlesswar?

    [email protected]

    Seems to be purely to post misinformation with repeated claims that Russia is innocent and the US caused the Ukraine situation, that they're stopping Ukraine from agreeing to Russia's super amazing peacedeals, etc.

    This is the sort of garbage one would expect to find on ML or Hex, is CA intended to be the same low quality instance?

  • Lemmy.ca Support / Questions @lemmy.ca
    pinkystew @reddthat.com

    Lemmy documentation question

    I'm setting up my own server, hosted by Elestio. 

    The documentation says  "Administration First Steps: After you successfully installed Lemmy either manually with Docker or automatically with Ansible ..."

    Which of these apply to me? I didn't do either of those things.

  • Lemmy.ca Support / Questions @lemmy.ca
    Sunshine (she/her) @lemmy.ca

    !fairvote is currently unmoderated

    The profile pages could not be found for the two current moderators, could they be deleted accounts?

    If that's the case I could volunteer in managing the community. As I'm really interested in the topic of proportional representation.

  • Lemmy.ca Support / Questions @lemmy.ca
    susquatch @lemmy.ca

    Toggling between subbed/local/all/mod view does nothing

    Am I the only one that gets this? I tried uploading a video but can't seem to regardless of file size. Toggling between sections makes no difference. Also unrelated but having so many different sections of lemmy makes it difficult to know where to post. I just found out posting this that I need to be subscribed to the lemmy.ca support / questions in order to post here.