‘I did this to help and now I’m the one who’s going to need help’: NDIS call handlers describe pressure cooker workplace
‘I did this to help and now I’m the one who’s going to need help’: NDIS call handlers describe pressure cooker workplace
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‘I did this to help and now I’m the one who’s going to need help’: NDIS call handlers describe pressure cooker workplace
Serco-run operation regularly fails because staff are not properly trained and pushed to meet call volume targets, a senior NDIA employee says
