I recently bought a pair of "sony CH-520" and they work great.
Work well with the Steam Deck, good battery life and sound. I've actually heard myself back in other people's speakers and the mic sounds great lol. There wasn't any additional software needed, so they get my recommendation.
Yeah, you're probably right. The last time I mentioned it they didn't seem too convinced or concerned so I've just been shrugging it off. It is on my to do list I assure you.
Talking about my own experience here; there are rules (ToS) which people break and then Valve ignore. Hands off is one thing but being totally nonchalant about these blatant, hate filled transgressions is another all together.
I've tried contacting gaming press about this. I contacted Valve (several times) citing their own rules, screenshots of blatant transgressions and they repeatedly closed my ticket and ignored me. I avoid buying games directly from Steam now. If I can find the screenshots later I'll update my post.
Edit: So here is the ticket I opened (this was -months- after repeatedly reporting someone spamming the N-word in the Official Steam Deck group chat for weeks).
Not sure that was their point. It's about the principal of it.