First Horizon Bank system detects when a call center worker was on the brink of "losing it" and plays an AI-made montage of family photos set to their favorite song to calm them down.

www.bloodinthemachine.com AI can't fix what automation already broke

Generative AI is the latest in a long line of technologies that promise innovation and fixes but grind away at public life

We live in a sci-fi dystopia.

technology @hexbear.net

First Horizon Bank system detects when a call center worker was on the brink of "losing it" and plays an AI-made montage of family photos set to their favorite song to calm them down.

www.bloodinthemachine.com /p/ai-cant-fix-everything-automation

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Technology @lemmy.ml

First Horizon Bank system detects when a call center worker was on the brink of "losing it" and plays an AI-made montage of family photos set to their favorite song to calm them down.

www.bloodinthemachine.com /p/ai-cant-fix-everything-automation

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5 comments

Ha. Were I in that circumstance, seeing family photos and hearing my favorite music would just encourage me to go off. It'd remind me that Im a faceless entity in a massive, soulsucking corporation whose only motive is profit at any cost.
Seeing a family photo whilst a customer is being so dense science re-examines it's stance on alchemy... yeah, that's a headset toss and walk the fuck out.

Let us be happy we have an occupation to fill. Work hard, increase production, prevent accidents, and be happy.
- I found a YouTube link in your comment. Here are links to the same video on alternative frontends that protect your privacy:
  yewtu.be
  inv.nadeko.net
  yt.artemislena.eu
  piped.video

Incredibly bleak.

Further proof that Cyberpunk arrived on schedule (2020). The literally gonna braindance choombas so they can survive meatspace.
NOTE: The Cyberpunk TTRPG from the 1980's was set in an alternate 2020's. The current version is set in the mid 2045's and the videogame is set in 2077. My estimate is that the Edgerunners anime is set in the early 2070's.